Version 1.1 – 01/06/2018
This site is owned by Ispecti.UK (“Ispecti.UK ”, “we” or “us”) whose registered office is at 120 High Road, London, N2 9ED,United Kingdom and our company registration number is 00000000, and we are the ‘data controller’ of the personal information you provide to us.
Our security guarantee
Every time you buy from our site or register using your credit card number we ensure that your on-line credit and debit card transactions are secure by using industry-standard SSL (secure socket layer) encryption technology. In addition, to ensure there is absolutely minimal risk to you, we offer a guarantee for every purchase you make using a credit or debit card on our secure server.
The guarantee we make to you is as follows. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all of your potential charges or in some cases may limit your liability to just £50.00. At Ispecti.UK , if your bank or card issuer does hold you liable we will cover this liability up to £50.00, provided that the unauthorised use of your credit or debit card resulted through no fault of your own and was for Ispecti.UK purchases using our secure server. Please bear in mind that in the event of unauthorised use of your credit or debit card, you must still notify your card provider in accordance with its reporting rules and procedures.
We are committed to protecting your personal privacy and, in accordance with relevant data protection laws, we uphold strict security procedures for the collection, storage, use and disclosure of your personal information. We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it.
What information do we collect and how may we use it?
All visitors to the site:
During your visit to our site, we will only collect personal information that you choose to provide, if for example you: contact us with an enquiry; register on the site; enter a competition or prize draw; request us to provide you with further information; post information to a public area of the site or take advantage of a promotion.
If you share other people’s data with us, for example if you buy one of our products for another family member, you will need to check that person consents to you providing that information to us.
We may use the information held about you in the following ways:
To administer any account you have with us
To perform our contractual obligations to you
To respond to your queries and requests
To communicate with you
To notify you of any changes to our services
To ensure that the content of our site is presented in the most effective manner
To provide you with the information, products and services requested from us
To provide you with helpful information about our products or services
To allow you to participate in interactive features of our service, should you choose to do so
To administer competition entries and to notify winners
Ispecti.UK market research
To make improvements to the service we provide you
We also reserve the right to disclose your personal information where we are required to do so by law, and to assist in any disputes, claims or investigations relating to your account or contract with us, and to detect and prevent fraudulent transactions.
We may also use information about your visits to our site to enhance your visit and to create a general demographic profile of visitors.
E-mail and Live Chat correspondence with Ispecti.UK via our website and email addresses accessible through, or obtained from, this site may be recorded and/or monitored. By using these communication methods, you are consenting to the recording and/or monitoring of your emails and chats.
Telephone calls with Ispecti.UK at the numbers accessible through, or obtained from, this site may be monitored for training purposes. By using this communication method, you are consenting to the monitoring of your calls.
When you register on the site we will ask for your name and address, your company name and address, your email address and a password. This enables us to send you information which you have indicated you wish to receive from us, as well as related communications which we think you will find of interest, including our regular email newsletters and updates on any special offers or events coming up on the site.
When you place orders with us we need to know your name, email address, invoice address, delivery address and telephone number. If the order is placed using a credit or debit card we also need the number and expiry date of the card, if paying on account we also need the email and contact name of the person responsible for paying invoices in your accounts payable department. This allows us to process and fulfil your orders and to notify you of your order status. We may provide some or all of this information to our partners or advisors for the purposes of completing or investigating a transaction with you or answering a question you raise with us.
We use information on your previous habits and purchases to personalise your shopping experience, and to show you products and promotions that we think will appeal to you. This information is collected by a ‘cookie’ which is stored on your computer’s hard drive and enables us to automatically link our customers to their personalised accounts. If you want to, most web-browsers allow you to turn off the automatic acceptance of cookies on your PC. We also monitor the usage of our site and customer traffic patterns to help us improve the layout and functionality of the site.
How do we store and protect your data?
We take the security of your information seriously and we will endeavour to ensure that the personal information you submit to us is kept private and secure, and held in accordance with relevant laws. We use appropriate technical and organisational measures to protect your personal information. We protect your personal information using security measures such as encryption, access controls and physical security measures.
We will not sell, rent or otherwise disclose the personal information you provide to us through the site to third parties (other than as listed below) unless we are required to do so by law.
Third parties who provide services on our behalf
The third parties who provide services on our behalf fall into the following categories:
Other Ispecti.UK companies
Our partners or advisors for the purposes of completing or investigating a transaction with you or answering a question you raise with us
Translators we engage to translate into different languages image captions and tags (keywords) and other information associated with an image
Marketing agencies appointed to provide services to us
The service providers operating this site on our behalf
Social media platforms
Accountants, auditors, law firms, payment processors, information technology support providers
Advertising services, analytics services, content providers
The information we collect about you, is hosted and stored in the UK and also outside of the EEA. We ensure our staff based outside the EEA are bound by the same conditions and standards and operate within the same levels of security as our staff in the UK when processing, hosting and storing your personal data. Those third parties with which we share your personal information may handle or transfer your personal information outside of the EEA. We make sure that any transfer of your personal information by us to any third party complies with all applicable data protection laws.
By submitting your personal information to us, and by using our site, you agree to us transferring, storing and handling your personal information in this way.
How long do we store your data?
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.
You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. Please note we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Any information you post on the public areas of the site (e.g. our forum) is accessible to and used by others and may result in unsolicited messages or other contact from others. You are advised to use caution when posting personal information about yourself in public areas of this site.
No data collected from children
Our site is not directed at children and should not be accessed by them. We will not knowingly collect information from minors without their parent’s or guardian’s consent.
Third Party Websites
From time to time our site may contain links to and from the websites of our partner networks, affiliates and other third party sites. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.